Welcome to Razka Support

FAQs

What is the Minimum Age to Purchase Razka product?

You must be of legal smoking age in your state / country to purchase a Razka product.

How to use Razka product?

Simply open the package, and then take a puff!

How to Know When a Razka product is Empty?

When you cannot puff out anything, it is empty. But the last draw will not taste burnt at all, as our Razka product is consistent from beginning to end.

What Are the Razka product Warranty and Return Policy?

It depends on where you purchased it. Please contact the retailer where your device was purchased, and provide your original purchase receipt.

Is There Anything Special About the Flavor of Razka product?

Razka has its own flavor formula. Every puff would give you a solid throat hit, deep satisfaction, which is as awesome as your morning sip.

How long can I receive the money after applying for a refund?

All refunds will be returned to your original payment account within 15-30 working days. The specific time will vary depending on the payment method.

What should I do if my tracking number has not been updated for a long time?

If the logistics status is not updated for more than 7 working days, please contact our customer service by sending an email to service@razkavape.com to help you deal with it. Our customer service will reply your email within 24hrs.

What shipping method do you provide?

Depending on the order address, the shipping methods vary.

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