Warning: This product contains nicotine.Nicotine is an addictive chemical.AGE RESTRICTED PRODUCT. NOT FOR SALE TO MINORS.
Youth Prevention Program
Razka is committed to providing tomorrow’s vaping solutions. We are developing and pioneering both technology and programs focused on empowering adult smokers through technology and design, ethically. We take this responsibility very seriously — since our inception, it has been our commitment to prevent and discourage the use of e-cigarettes by minors and people who are not smokers or vapers. This Program is a company-wide initiative that stretches from product development to sales, through concerted efforts with distributors and retailers to step up on-site identification.
Age Verification FAQ
Will I be subject to legal ramifications if I submit a fake ID, driver’s license or any government issued ID submitted for age verification that is not related to myself or the order?
Committing any type of fraud knowingly is a crime that is considered to be a misdemeanor or a felony, depending on the severity of the offence and the state in which you reside. If it is found that you have willingly submitted any identification that does not pertain to you in order to purchase any Razka products as a person under 21 or for any person under 21, we will cancel your order and reserve the right to pursue legal action, if necessary.
Is there an alternative to submitting images of my personal information via the Razka website?
It is required to submit your full legal name and DOB on a government issued identification in order to finalize any order on the Razka website. It is not required to include a driver’s license number or address, so you may conceal this information.
All private information submitted to Razka is processed through a secure system and we will not violate your privacy by selling your information to any third parties.
I have a Razka account with an order history, so why is the system flagging me for Age Verification?
There are a number of reasons why one would be flagged by the Age Verification System and it does not take past orders into consideration when flagging orders.
Razka has made a few changes to ensure that the Razka Team is following proper protocol to prevent underage purchases. Please proceed with the Age Verification procedures by submitting the required identification and the Razka Support team will finalize your order.
The email address used to place this order and any subsequent orders will be automatically approved. If you have any further questions regarding this matter, please write to email@example.com and they will be happy to help.
Am I able to submit an order despite the age verification warning, “You are not of legal smoking age”?
Yes, your order can be submitted, but will be placed on hold until the Razka Support Team can verify your age / identity. If you find that you cannot complete the process due an error notice appearing on your screen when you go to submit your order, please take a screenshot of your screen when the message appears.
Please submit this screenshot to firstname.lastname@example.org and the Support Team will attempt to correct the error and to complete your order.
When placing my order, do I have to use my first name or can I use the name I typically go by?
Anyone placing an order must use their full legal name. Please do not use a nickname as we will not be able to verify your proper identity or age. If you are not able to substantiate the name used to place an order with a driver’s license or government issued ID for age verification authorization, then your order will be cancelled.
If I place an order in my name and pay for it, can I send the package to my friend / family member?
As the customer placing the order, Razka requires that you submit the required age verification documentation for both yourself and the recipient to email@example.com. When submitting the necessary documents, please include the order number as well. When the conditions of the age/identity verification process are fulfilled, the order will be finalized and prepared for delivery.
We apologize for any inconvenience this may cause, but it is absolutely necessary to uphold all FDA requirements and California state laws to ensure restriction of sales to anyone under 21 years of age.
Will Razka accept my military identification in place of a state issued identification?
The Razka Support Team can proceed with the age verification process with a military ID to move on to finalize an order. We ask that you please provide photographic evidence of the front and back of your military ID that clearly displays your entire name and date of birth.
Why was I charged for an order when I was flagged for being underage?
When an order is placed, the system will automatically secure the product(s) in the quantities ordered by accepting the funds from the transaction. In this way the products selected for the order will not be sold to another customer and can be made available for you when age and identity is verified.
If you cannot meet the age verification requirements or if you do not wish to proceed, the order will be cancelled and the funds will be returned to the ATM / credit card that was used when the order was created. The time in which the funds will reappear in your account is contingent upon the bank from which the funds were administered. We recommend contacting them directly with any questions you may have concerning this circumstance.
My order has been placed and I cannot seem to be able to upload any age verification documents. What can I do?
Any documents uploaded to the Razka website must be sized appropriately at 4mb or smaller. Try resizing your documents and resending. If you still cannot upload the documents, a system failure may be taking place.
In this case, please reach out to the Razka Support Team at firstname.lastname@example.org. Include your order number and age verification documentation. The Support Team will then work towards substantiating the information submitted and will send you an update when the process is complete.
Youth Education for Prevention
We at Razka believe we are doing our best to keep electronic cigarettes out of the hands of underaged individuals. However, we do believe that parental guidance and education is also necessary to detract from underage usage. We suggest the following:
Understand what signs to look for to distinguish whether or not your child may be using electronic cigarettes by educating yourself as to the several varieties of electronic cigarettes and the liquids they may contain.
Take the opportunity to discuss with your child the adverse consequences of nicotine usage, so that they understand and will not succumb to peer pressure etc. Consider storing your atm cards, credit cards and identification card in a place where your child will not have immediate access to them.
Underage use has remained consistent, but Razka is committed to maintaining youth prevention as one of our leading priorities.